Returns & Refund Policy

We get it—sometimes things don’t work out. We’re happy to help!

Online Orders – Returns & Exchanges

Exchange / Return orders must be completed within 30 days of purchase. Returned items must be received within 14 days of your exchange request, and always within the original 30-day purchase window. If the item is not received in this time, the exchange / refund will be automatically canceled. Original shipping charges incurred on your order are not refundable.

For Exchanges:

  • Available for the same item in a different size (subject to availability).
  • Processed once your return is received and inspected.
  • If unavailable, a refund will be issued.

Eligibility:

  • Returns or exchanges within 30 days of the ship date.
    • If a return is received outside of the 30-day window, it cannot be accepted and will be shipped back at the customer’s expense.
  • Items must be unworn, unwashed, and returned in their original packaging, undamaged, with all tags and accessories included.
  • Damaged/used items:
    • Any item returned without its original packaging or found damaged may be subject to damage fees.
    • Items showing signs of use cannot be accepted. If a used item is returned, it will be shipped back at the customer’s expense.
  • All items marked as Final Sale / Sale / Closeout do not qualify for returns or exchanges — no exceptions.
  • Personalized items are not eligible for exchanges or refunds.
  • Free Exchanges/ Returns are only eligible on orders over $50. Orders under $50 may still be exchanged, but customers are responsible for the return shipping costs. Ak’kin Footwear will cover the shipping cost to send the exchange back to the customer

Second Exchange or Refund After an Exchange

  • If a customer receives an exchange item and later determines that it does not meet their needs, refund eligibility is based on the original purchase date, not the exchange delivery date.

  • If the original 30-day return window has passed at the time the customer requests a refund, a refund will no longer be available.

  • In these cases, we may offer (subject to approval):

    • One additional exchange (subject to approval, availability and product eligilibility), or

    • Store credit for the value of the item.

Important Notes

  • Items that are out of stock, discontinued (closeout), or no longer part of our current catalog are not eligible for further exchanges or returns.

  • We recommend customers carefully review sizing and product details before requesting an exchange.

  • Additional exchanges beyond the first may be subject to shipping fees.

  • This policy helps us ensure fair and consistent service for all customers.

How to Start:

Email shop@akkinfootwear.com or call (470) 206-0263 with your order number and return or exchange request.

 Policy Details:

  • Returns and exchanges are free on the first request per order (for orders over $50)
  • Any additional returns or exchanges for the same order must be covered by the customer using their preferred shipping method. We can provide a prepaid return label at cost; once the invoice is paid, the label will be generated and sent to the customer.
  • If you received the wrong item (size , color or style), we’ll provide a prepaid return label and send you the correct item at no additional cost.

Please note that our refund policy applies exclusively to online purchases made through akkinfootwear.com.

Returns / Exchanges Address:
📍 Ak’kin Footwear 
2178 McDaniels Bridge Ct SW
Lilburn, GA 30047

Extended Holiday Returns

To make your holiday shopping easier, all regular-priced purchases made during the holiday season (November 1st through December 25th) qualify for an extended return window until December 29.

*Applies online and physical store purchases.

Please note that items marked as Final Sale, Sale or Closeout are not eligible for returns or exchanges.

If items are not returned by December 29, a store credit will be issued only if the item is returned within the first 14 days. If not, it will be sent back to the customer at their expense.

💳 Refunds

  • Issued to your original payment method within 5–7 business days after we receive and inspect your item.
  • Original shipping costs are non-refundable unless the return is due to an error.
  • Bank or payment provider processing times may vary. Typically allow for 3-7 business days until refunds are reflected back in your account.

❌ Order Cancellations

  • Contact us ASAP before your order ships. 
  • Once shipped, it must be processed as a return.

⚠️ Defective Merchandise 

  • All orders are inspected by our team for quality control before they leave our warehouse. Your packing list will be initialed to confirm the inspection.
  • If you receive an item that doesn’t meet our quality standards, let us know right away.
  • Please email us at shop@akkinfootwear.com with the following information :
    1. Short explanation of the issue
    2. A clear photo showing the damaged/defective area
    3. A photo of the tongue label showing the style/ID and size
    4. A photo of the sole (bottom of the footwear)
    5. A copy/photo of the signed packing list
  • Returned items with damages will not be processed if these steps are not followed
  • Returns for defective items cannot be processed if these steps are not followed.

  • Defects must be reported within 30 days of receiving your order. Once your claim is confirmed, we’ll provide and cover the cost of a return label.

Once we receive this information, we will review your case and get back to you as soon as possible.

In-Store Purchases (Physical Locations)

All purchases made at any Ak’kin Footwear physical store location are final sale and do not qualify for refunds.

For in-store purchases, we are happy to offer:

  • Exchanges, or

  • Store credit

within 15 days of the original purchase date, subject to product availability and compliance with our policy.

No refunds will be issued for in-store purchases under any circumstances.

IN-STORE EXCHANGES

ELIGIBILITY

  • Exchanges must be completed within 15 days of the purchase date.

  • Items brought in after 15 days but within 30 days of purchase will be processed as a store credit (*restrictions may apply).

  • Items must be unworn, unwashed, undamaged, and returned in their original packaging, with all tags and accessories included.

DAMAGED OR USED ITEMS

  • Items showing signs of use or damage will not be accepted.

  • No exchange or store credit will be issued for damaged or used items.

NON-ELIGIBLE ITEMS

  • Final Sale / Sale/ Closeout items are final sale and not eligible for refunds, exchanges, or store credit — no exceptions.

  • Personalized items are not eligible for exchanges or refunds.

HOW TO START AN EXCHANGE

  1. Bring the item to any Ak’kin Footwear physical store.

  2. Present the original receipt or proof of purchase (printed or digital).

  3. Select the option that works best for you:

  • Exchange for the same item in a different size (subject to availability).

  • Exchanges must be for equal or greater value.

    • If the new item is higher value, the customer pays the difference.

    • If the new item is lower value, a store credit will be issued.

  • If you don’t find a product you like, a store credit may be issued.

💬 Need Help?

We’re just a message or call away!
📧  shop@akkinfootwear.com 
📞  (470) 206-0263