FAQs

What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. If you realize you've made a mistake after placing your order, please contact us immediately to 470-206-0263.

When will I receive a refund?

Returns will be refunded to the original card used to purchase the item(s). Refunds are processed upon the returned item are shipped. Please allow 5-7 business days for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will be unavailable and below that you should see an option for “Email When Available”

This will bring you to our page where you can enter your email. As soon as we get more inventory of the item, we will email to let you know!

How do I return a defective item?

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective.

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Broken or damaged laces, lace retention devices and worn soles
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window
  • Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please call us (470) 206-0263. 

What should I do if my package shows as “Delivered” but I didn’t receive it?

If your package shows as “Delivered” in the tracking system but hasn’t arrived, don’t worry — we’re here to help.

Sometimes, carriers mark packages as delivered before they’re actually dropped off, or they may leave them in a different location.
We recommend following these steps:

  1. Check around your property: Look with family members, neighbors, or building management — someone may have accepted it for you.

  2. Verify your shipping address: Make sure the address on your order is correct.

  3. Contact your local carrier office: Provide your tracking number and ask to speak with the delivery supervisor. They can check the exact GPS location of the delivery scan.

  4. Contact us: If the package is still missing, email us at
    shop@akkinfootwear.com. We’ll open a formal claim with the carrier to start the investigation.

Please note that once a package is marked as “Delivered,” we must wait for the carrier’s investigation (up to two weeks) before we can proceed with a refund or replacement.

We will keep you updated on the status of your case. We want to make sure you receive your order or a fair resolution as quickly as possible.

What should I do if my package is marked as lost or still in transit?

If your package is marked as “lost” or the tracking shows it’s still “in transit” for several days, don’t worry — we’re here to help.

Please call us (470) 206-0263 or send us an email shop@akkinfootwear.com letting us know that your order hasn’t been delivered. 

Our team will follow up via email to review the case directly with the carrier and, once the situation is confirmed, we’ll proceed with a refund or replacement, depending on the case.

We want to make sure you receive your order or a fair resolution as quickly as possible